Since the 1980s “mediation” has gained prominence in the UK as a process to deal with collective and individual workplace disputes, says Brian Willey. It is essentially a facilitative process where both parties control the outcome. A neutral third party assists in defining differences, finding common ground and, ultimately, reaching a settlement.
HR English
How to develop a healthy attendance culture
The UK appears to have one of the worst absenteeism records among western workforces. Is it a British disease, built into our character? It may appear so, but this belief is disproved by the many British organisations that have tackled the absenteeism problem and, as a result, seen their productivity soar and their labour costs plummet. What then can be done, asks Bob Patchett, to emulate this success?Predictive workforce planning

The fastest growing area of HR is predictive workforce planning. It is easy to understand why; fuelled by the present worldwide economic difficulties, it is an HR function which really makes economic sense. Certainly chief financial officers like it as it is based on factual numeric data, and of course all of the numbers produced by predictive workforce planning can readily be translated into monetary value.
Creative failure and new leadership — one step back, two steps forward?
Speaking to a colleague who was being developed for a first-time managerial role a few months ago, I was struck by his apparent lack of confidence in his abilities and potential as a leader, despite an excellent track record and being highly valued by his peers and superiors, says Judith Tavanyar.How to control employees working from home
These days more and more employees are working from home. This arrangement can have many benefits for the employer who, for example, can operate with smaller high-rent premises, less furniture and lower power bills. Likewise, the employees concerned have the advantage of not having to make lengthy and uncomfortable commutes, and should be able to work in a more peaceful environment with fewer interruptions and a degree of freedom over their work.Effective conflict resolution: this time it’s personal
In this, the first of two articles on conflict, Judith Tavanyar looks at practical options in a broad sense, and the impact of conflict in general. In her next article she will focus on mediation in more depth.
Engaging your employees for success
Employers want staff who will “go the extra mile” and give an inspired performance at work. Employees want jobs where their work is valued, where they feel valued, and where they are rewarded appropriately. More and more organisations, suggests Alison McKie, Head of HR Services, Ceridian, are beginning to realise that employee engagement is essential when economic circumstances change the goal posts.
New media
“Oh brave new world that hath such Tweeters in it” — are you staying on track in the digital media maze, asks Judith Tavanyar?
The importance of performance review to ensure a high-performing workforce
Performance review is paramount in helping to ensure that organisations have a high-performing workforce, but often managers see this only in terms of the annual appraisal. Philippa Webster advises that the question to be answered is: “What is a performance review?”
Freedom of movement – every European’s right
Every European Union citizen has the right to live and work in another Member State.
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